Business value

Process mining of Quote-to-Cash (Q2C) in a Make-to-Order (MTO) production scenario involves analyzing the full end-to-end process starting from customer quotation through to receiving cash, with a specific focus on custom production triggered by customer demand.

To analyze the duration, process variants and process loops, the data for a Quote to cash process in Make to order production can be generated and exported to an Excel file.

In Power automate process mining, insights about bottlenecks and opportunities for improvement can be created.

 

Process discovery

You use process mining to reconstruct the real-life Q2C process from the logs, which may show:

• Variants: Fast-track orders vs delayed production
• Loops: Quotes revised multiple times
• Parallel paths: Production started before formal approval

Conformance checking

You compare the mined process to the expected process:

• Was production started before sales order confirmation?
• Was the quote-to-order conversion rate unusually low?
• Did invoices go out late due to missing delivery confirmation?

 

Performance analysis

You measure:

• Lead time from quote to cash
• Production throughput time
• Wait times between steps
• Time between delivery and invoicing
• Time to payment (DSO)

 

Generate Make to order process mining data

Production control > Periodic tasks > MTO process mining

Enter the days back to analyze the process. From quotation entry to sales order entry, production order creation, report as finished, shipping, invoicing and settled payment, all these events are added to the MTO case.

 

Production control > Inquiries and reports > Production performance analysis > MTO process mining cases

Data about the case (Production order, item, customer, sale order), event (start date time) can be exported to Excel.