Question: | When is a new license file required? |
Answer: |
|
Question: | Why is the button Generate License Request File is disabled? |
Answer: |
When the button Generate License Request File is disabled, the system is missing the relevant license records which are required to generate the request file. There are two possible explanations for this situation:
|
Question: | Why do I get error "Error while validating the license from HSO Innovation AG please check if all License (DLF) processes and Cloud Flows are active."? |
Answer: |
|
Question: | Why do I get a error "Resource not found for the segement i.e. 'hds_DLFRequestLicense" if i use one of the buttons in the ribbon bar? |
Answer: |
|
Question: | Why do I get error "Unable to determine the usage for 'Solution' from HSO Innovation AG. Please run the cloud flow 'DLF - License Roles Maintenance'? |
Answer: |
This is happening when there are no License Roles detected and hence the In Use quantity cannot be calculated. Either the cloud flow has not run yet or the license roles have been deleted deliberately. In Power Apps go to the solution License, select Cloud flows and run the cloud flow 'DLF - License Roles Maintenance'. |
Question: | I receive a file format error when uploading the license file, what should I do? |
Answer: |
If the error message "The license cannot be applied. File format error, contact your software vendor" comes up, the license file is corrupt. If this situation occurs in your environment, generate a new license request file and send it to hsonnlicenses@hso.com. We will deliver you a new license file. |
Question: | I have uploaded the license file, the license records are filled correctly but I still receive license errors. What is wrong? |
Answer: |
Most likely you have imported a license file for a different org-id. As a license file is unique to an org-id, you cannot re-use a license file from a different org-id. The org-id is always visible in the name of the license file. Find the correct license file and re-import it into your environment. In case you do not have a license file for your org-id, generate a new license request file and send it to hsonnlicenses@hso.com. |