Product documentation
In a world where margins are getting smaller, the real added value of companies is providing good service towards their customers. As a repair company you can only increase your level of service if your back office is focused on registering and guiding the daily repair processes. The only efficient way of doing this is working with a repair management module which is fully integrated into your companies back office.
Dynamics Repair Center for Microsoft Dynamics 365 for Finance and Operations is the complete solution for repair industries. This can either be in the repair of machines, industrial equipment or facility service repairs. The solution has been developed based on practical experience.
Dynamics Repair Center is a solution for manufacturing and professional repair industries. Dynamics Repair Center can support these types of organization with all the relevant reapir processes like object maintenance, contracting, call handling, work order management, scheduling and invoicing.
We have consequently used this knowledge to develop our horizontal solution based on Microsoft Dynamics 365 for Finance and Operations. Based on the requirements of many customer projects a standard software solution for that business function has been created. The benefit for the Microsoft Dynamics 365 for Finance and Operations users is that all divisions of a company can utilize the same standardized and intuitive user interface and have access to the same database.
Repairs are typically provided within a surrounding context. This is where customer engagement is taken to a next level.
You know your customer and ask any repair technician, they know their equipment as well.
The module works around the following main entities, with a definition of each one below:
The service contract defines rights and obligations towards customers for:
Repair objects represent (customers) assets and (can) contain:
Whenever an interaction is requested or required in relation to a repair, you will want to follow-up and keep track of such interaction.
For this a repair call exists. It provides:
When an interaction requires -planned- human interaction, on-site or in the workshop, a reapir task provides the following:
The Dynamics Repair Center module is tightly integrated with the Projects module of Microsoft Dynamics 365 for Finance and Operations. All the financial and logistical transactions are based on project transactions. All the data in the project module will be generated while adding data in the Dynamics Repair Center module. The typical end user won’t have to make any transaction in the project module.
Dynamics Repair Center focuses mainly on in-house repairs. For companies whose focus is on Field Service repairs and preventative maintenance we offer a very similar solution called Dynamics Service Management. It works in many the same ways, but focuses on the field servicing side of the Service objects. More information can be found here.